If you are not completely satisfied with your purchase, return your order to us within 365 days of the original purchase date for a full refund or exchange. All we ask is that you return the item back to us in new condition and in the original shoebox.
Return shipping is at your own cost but we do offer a discounted UPS return label for only $7.00 per item. (This offer is not available for customers in Alaska or Hawaii).
To obtain the label, simply click here or the above button and follow these easy steps:
1. Enter your order number.
2. Select the item and reason for your return.
3. If you are requesting an exchange, you can indicate the exchange item in the "comments" section or with a hand-written note inside of the return. Your exchange will be shipped out as soon as we process your return. For more information on exchanges, click here.
4. Fill out the payment information to generate the label.
5. After printing the label (a copy of it will also be emailed to you), put it on the outer packaging of your return, and then drop it off at any UPS store or drop box location.
You will be emailed a tracking number so that you know exactly when we have received your return. If you are not requesting an exchange, we will issue you a refund to the card on file. If you chose not to use our discounted return label, please send your return to:
We strongly recommend getting a tracking number and/or delivery confirmation for your return.
142 E. Main St.
Ashland, OR 97520
We process returns in the order that they are received and it can take up to 15 business days for us to process your return.
Depending on your financial institution, it can take anywhere from 1 to 10 business days for refunds to appear back in your account. Most will show up within 3 to 5 business days. If you have any questions about this, please contact your bank or credit card company as we are unable to speed up this process.
If you do not wish to wait for your exchange, please select the item you would like to exchange for and contact customer service at 1-800-966-1780 or at email@example.com. Provided the item is in stock, you will be charged and the exchange pair will be shipped out the next business day. A refund will be issued to the credit card on file as soon as we process your return.
For a standard exchange, simply include a note in your return indicating the item you would like sent to you in exchange. We will send you an email letting you know that your exchange has been shipped as soon as we process your return.
If you believe your item to be defective, please contact us via phone (1-800-966-1780) or email to discuss the defect. All defective shoes will be evaluated by a manager before a replacement is shipped or a refund is issued. If a worn or damaged item is determined to be non-defective, the damaged merchandise will be returned to the customer at their expense.
All Danskos are handmade and thus sizing does vary even among the same style. If you believe your shoes to be missized, please include a note in your return requesting the item to be fit tested. We will examine your return and contact you with our results and recommendation. If your item is found to be missized, we will gladly refund you for your return shipping.
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